1. General

This website with the URL of www.tokyopaints.com ("Website/Site") is operated by Fairdeal Enterprises ("We/Our/Us").
We are committed to delivering the service order placed by you within the given period and in accordance with this Delivery Policy ("Policy").
Currently, We do provide paint job services across India subject to the provisions of this Policy.
You are advised to read Our Terms and Conditions along with this Policy.
By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
The following currency is used on this Website: INR. Your payment provided may be charged in your local currency at the applicable exchange rates.
All orders are subject to availability. If an item/service is available at the time you place your order, We shall notify you and refund the total amount using the original method of payment.
We make all commercially reasonable endeavors to ensure that the services/products are delivered to you in a timely manner.
Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

2. DEFINITIONS

"Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
"Website" - means this website with the URL: www.tokyopaints.com

3. Cost Of Shipping

Shipping and handling rates may vary based on product, packaging, size, volume, type of service, and other considerations. The cost of shipment (If applicable) will be calculated at the check-out window.
The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

4. SHIPPING UPDATES

Once your order, you will get a notification with the details and other relevant information through Email.

5. HANDLING TIME

It usually takes 2 day(s) to process and dispatch the products once the order is placed with us.
We strive to process your order at the earliest.

6. LOCAL DELIVERY

Subject to availability, We provide instant local delivery service to certain areas.
The local delivery service is usually done within 24 (twenty-four) hours from the time of order confirmation.
Currently, the following areas are covered under Our local delivery area: Within Amritsar
We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

7. INTERNATIONAL SHIPPING

Currently, We do not deliver to locations outside India.

8. OTHER RULES

The shipping address cannot be changed once the order has been placed on the Website.
While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
The Cash on delivery option is available for certain categories of products.
At the time of delivery, apart from cash payment, the customer will have the following options to make the payment: Debit Card Credit Card OR UPI.
Partial refunds will not be entertained.
We endeavor to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.
You can provide special delivery instructions in the following manner: The Customer can mention specific delivery instructions by adding a note in the add notes section at the time of check out.

9. RESTRICTIONS

Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

10. MISSING OR LOST PACKAGES

If the products are lost during transit, we will offer a free reshipment or a refund.

11. WRONG OR INCOMPLETE ADDRESS

You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

12. RETURN AND REFUND

Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order or service is not delivered then such order stands cancelled, and the amount paid by You is refunded.
We will not process a return if you have placed the order for the wrong service/product model, colour, or incorrect product or service.
When you make a qualifying return, We shall refund the full amount, less the original shipping and handling charges.
Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of us.
If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
The product/service will be eligible for replacement and paint jobs only. In case the same we are unable to provide, a refund shall be provided.
Once qualified, the refunds are applied to the original payment option.
Please be informed that the service purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to us.
Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
If the amount has been deducted and the order is not confirmed, please do contact your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: care@tokyopaints.com
Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
1. The product/service purchased is sale items or promotional items (discounts, giveaways, etc.).
2. If the product/service has been used or opened.
3. The products are not in the same condition as when they were delivered.
4. Misused the product in a way that caused the problem.
5. You knew or were made aware of the problem(s) with the product or service before you purchased it.
6. Gifts or free services.
7. The product is broken, tampered with or damaged.
8. The product is returned after the return window is closed or the Refund Period expires.
9. Any other exceptions apply under the Consumer Protection Act, 2019
10. Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund: Paints that have been tinted as per a specific shade chosen by the customer are not refundable

13. RULES OF RETURNING THE PRODUCT

The request for cancellation of the products can be made in the following manner: Please email care@tokyopaints.com and request for cancellation of the order within 2 hours of placing the order
You are eligible to return the product only if you return the products in the same condition in which you received them.
Pack the product properly and label the product with the order number, return address and your address.
The product shall be returned in its original packaging.
We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
On receipt of the returned product, We will test it to identify the fault You have notified Us.
A copy of the receipt or invoice shall be attached along with the returned product.
You will receive an email or SMS notification at Your email address or mobile number provided to Us.

14. YOUR DATA

The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy.

15. CHANGES TO THIS POLICY

Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

16. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

17. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: care@tokyopaints.com